Unable to connect to the Internet and browse the web?

Can’t figure out what the problem is?

internet conn

Does this look familiar?

Well, let’s take a look at the possible causes and help you solve your internet connection problems! icon e wink


To make things easier, we’ll follow a 3 step process to troubleshoot the problems you are facing.


Step 1: Modem and ISP (your Internet Service Provider)

We need to start right from the source of you connection, your ISP.

1. Contact your Internet Service Provider and check with them to see if the Internet service has been activated and if they are experiencing any downtime (line cuts or other issues)? If they are experiencing problems, you won’t be alone and they’ll probably work overtime to fix it and get you connected right away!

2. The connection is good, what next?
Well, the next suspect would be the modem/router you are using with the connection. Make sure the cables, both data and power are connected properly.  Also carry out a physical inspection of the telephone line (ADSL) or the fiber optic cable that enters your room and goes straight to the modem.


TIP: Check with the modem/router’s manual to see if you have configured your connections. If you bought the modem separately, chances are you’ll have to configure it as opposed to the pre-configured ones supplied by the ISP.


So once your done verifying the status of your modem/router, you should be able to see the modem’s data transfer/receive lights blinking away to connectivity!


Step 2: Configuring your Internet Settings

This step involves the configuration of your operating system’s Internet settings to detect your Internet connection successfully and share it with applications that need them.

1. Check your Internet Protocol(IP) details against the following information provided by your Internet Service Provider(ISP):

- IP Address

- Subnet Mask

- Default Gateway

- DNS Servers

After getting the above details from your ISP, you need to check the current IP details on your PC by doing the following:

- Go to: Start > Run > cmd > Type IPCONFIG /ALL in the command prompt window. (Please note, in Windows Vista and 7 you need to search for ‘Run’ in the search bar on the Start Menu)

- In doing so, you’ll the see current details for the above requirements. You will need to share these details with your ISP to help them rectify the problem. Please note that, mismatched details at this stage could be caused by a defective hardware component or due to incorrect modem configuration.


2. Checking to see whether the Internet Protocol Suite (otherwise known as TCP/IP) is configured correctly by performing a PING test.

- Go to: Start > Run > cmd > and type ‘ ping (router’s address) ‘

In most cases, the router’s address should be “”. You can also PING an external address for further verification.

You should see a few a replies followed by the ping statistics indicating that all is well!


3. You can also use the Windows Network Diagnostics tool to gather information about your Internet/Network connection.

Start > Help & Support > Type Network Diagnostics and it should give you the option to perform a diagnosis of your network.

Simply note down/save the results to share with a technician or the ISP personnel to help them resolve the problem.

Trying to repair your Network Connection may or may not help, depending on the type of problem. Here’s how you do it:

Start > Settings > Network Connections > Select your Network Adapter > Right-click and choose Repair.

After the process is complete, it should tell you if the repair was successful.


Step 3: Configuring the Browser/Application

If you have completed Steps 1 & 2, it is safe to say your Internet connection is perfectly alright.


The problem lies with the application or Windows service trying to use it, in most cases your browser, Internet Explorer for example.

- Open Internet Explorer and get to the options:

Internet Explorer > Tools > Internet Options > Connections > LAN Settings > Uncheck the Automatically detect settings and Use a proxy server for your LAN options > OK > Apply and OK.

(The above option can also be accessed here: Start > Control Panel > Internet Options )

Now trying to open a webpage should bring a smile on your face!


QUICK TIP:  Similar settings available in other browsers should also be disabled for them to successfully utilize the Internet connection.


So there you have it folks!  You are ready to tackle any internet connection or browsing related problems that come your way.


Good luck! Let me know if you have any trouble.
PC Guru